Response Templates is a simple yet powerful tool that will increase your teams productivity and quality of communication.It can be of great use for call centers,help desks as well as internal teams for various scenarios.
Response Templates allows its customers to save time and effort by defining predetermined response to recurring issues .These signature responses can be dynamic as they can use user as well as project data.
Users can create 3 types of templates
Personal Templates: These templates are specific to each user and only the user that creates this template will have access to it .
Project Templates: These templates are specific to the project in which it is created .All users that have access to that project have permissions to use these templates.
Global Templates: These templates are not bound to a single project and can be used in multiple projects.