A personal template is only accessible to the user who creates it .
To create a personal template you will need to click on Response Templates in the left hand menu. Now the user can click onĀ Add a Personal TemplateĀ and enter the details of the new template.
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The template will now be present in the template list and you can edit ,delete or mark as a favorite.
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Using the Personal Template in an issue
You can open an issue and go to the response template section and chose the template that you wish to insert .
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