---
title: Troubleshooting FAQ
description: "## **Checklist** FAQ #### Checklist is not visible on a new ticket If you are not able to see checklist in a newly created ticket, click on the triple dots and add checklist. ![](https://support.appbox.ai/wp-content/uploads/2020/10/image-2-1024x461.png) #### Checklist #### Header text ##…"
url: "https://support.appbox.ai/docs/non-knowledgebase/custom-status/troubleshooting-faq/"
updated: "2020-11-11"
category: Custom Status
---

# Troubleshooting FAQ

## **Checklist** FAQ

#### Checklist is not visible on a new ticket

If you are not able to see checklist in a newly created ticket, click on the triple dots and add checklist.

![](https://support.appbox.ai/wp-content/uploads/2020/10/image-2-1024x461.png)

#### Checklist

#### Header text

## **Items** FAQ

#### Cannot re-order items

Checklist items cannot be ordered if one of the following is tru

-- **Search is active :** item re-ordering is disabled when search is happening.

**-- Hide done is ON :** if done items are hidden, item re-ordering is disabled.

#### Header text

#### Header text

## **Sections** FAQ

#### Cannot re-order items

Checklist items cannot be ordered if one of the following is tru

-- **Search is active :** item re-ordering is disabled when search is happening.

**-- Hide done is ON :** if done items are hidden, item re-ordering is disabled.

#### Header text

#### Header text

## **Tabs** FAQ

#### Cannot re-order items

Checklist items cannot be ordered if one of the following is tru

-- **Search is active :** item re-ordering is disabled when search is happening.

**-- Hide done is ON :** if done items are hidden, item re-ordering is disabled.

#### Header text

#### Header text

## **Templates** FAQ

#### Cannot re-order items

Checklist items cannot be ordered if one of the following is tru

-- **Search is active :** item re-ordering is disabled when search is happening.

**-- Hide done is ON :** if done items are hidden, item re-ordering is disabled.

#### Header text

#### Header text

## **Other** FAQ

#### Cannot re-order items

Checklist items cannot be ordered if one of the following is tru

-- **Search is active :** item re-ordering is disabled when search is happening.

**-- Hide done is ON :** if done items are hidden, item re-ordering is disabled.

#### Header text

#### Header text