A global template is a template that can be used by multiple projects and is not tied to any specific project.
To create a global template the user will have to go to Apps>Manage Apps in the top horizontal menu.
Click on Global Templates in the left menu bar and then click on Add a Global Template. Now you can fill in the details of the template you want to create .
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The template will now be present in the list where you can edit ,delete or mark as favorite.
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Using Global Template in an issue
You can open an issue and go to the response template section and chose the template that you wish to insert .
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